Hazrat Shahjalal International Airport provides free Help Desk services for international passengers in both the Arrival and Departure areas. These Help Desks assist passengers by providing accurate information and guidance, helping them overcome difficulties arising from a lack of proper information.

To ensure efficient passenger support, two Help Desks have been established in the International Arrival area and three Help Desks in the International Departure area. The Help Desks provide a wide range of information and assistance to passengers and remain operational 24 hours a day, 7 days a week.