Respected Passengers First !
Welcome to vibrant and lively Dhaka- the Gateway to beautiful Bangladesh. We understand that travelling can be both exciting and challenging. That is why it is our top priority to meet the needs of our respected passengers. We work tirelessly to make your journey seamless with the resources we have.
At HSIA, our commitment to place "Respected Passengers First" is not just a slogan but a way of life. From the moment we start our day, we carry this motto in our hearts and strive to make the journey through our airport as seamless as possible.
To achieve this, Hazrat Shahjalal International Airport (HSIA) Authority fosters strong partnerships and collaborations with all the stakeholders involved in the airport operations. All the Government and Private entities, starting from airlines and security personnel to ground staff and service providers, we recognize the importance of working together as a united front. By combining our efforts and expertise, we can provide our respected passengers with the highest level of service and create a positive and efficient environment for the journey.
Our team of dedicated professionals is always ready to assist our respected passengers with any concernsor special requests they may have. To enhance the journey further, we continuously invest in cutting-edge technology, modern facilities, and innovative solutions. Whether it's a mobile app for guidance inside the airport, a web-portal with flight information, 24/7 call center for your feedback and concerns, toll-free telephone, free wifi and internet connectivity, free help desks, free trolley, advanced security measures, or seamless baggage handling, we strive to meet your expectations.
Your feedback is of the utmost importance to us because it allows us to continuously improve and tailor our services to your needs. We encourage you to share your experiences, suggestions, and concerns with us, as it helps us to understand your expectations better and make meaningful changes where they are necessary. We also request you to provide any feedback or complaint to our 24/7 call center, web-portal, or our staffs in the airport. We assure to get back to you and ensure accountability.
Thank you for choosing HSIA as your travel hub. We are honored to have you as our respected passenger and we assure you that we will continue to work tirelessly to provide you with an exceptional travel experience. Together, let us embark on a seamless journey where you are always our top priority.